Privacy Policy

Effective Date: June 1, 2025  |  Last Updated: June 5, 2026

RapidsAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI calling and SMS agent platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of our service.

1. Information We Collect

We collect information you provide directly to us, including:

• Full name and business name
• Email address
• Phone number (mobile and/or business)
• Business address, website, and industry
• Services offered and operating hours
• AI agent configuration and communication preferences
• Communication consent choices and timestamps

We may also automatically collect certain technical data such as IP address, browser type, and access timestamps when you interact with our platform.

2. How We Use Your Information

We use the information we collect to:

• Provision and operate your AI calling and messaging agent
• Send account notifications, 2FA codes, and service-related updates via SMS or call
• Respond to your inquiries and provide customer support
• Improve and develop our platform features
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications — only if you have explicitly opted in

3. SMS and Phone Communications

When you opt in to receive SMS messages or phone calls from RapidsAI, you are consenting to communications from us using the phone number you provided. We operate under the following standards:

• Transactional SMS: Messages related to your account — such as 2FA codes, notifications, and service updates. Frequency may vary based on your usage.
• Marketing SMS: Promotional messages, product announcements, and special offers. Only sent if you have separately opted in. Message frequency varies.
• Phone Calls: Service-related calls for onboarding, verification, or support purposes. Only placed if you have explicitly consented.

Message and data rates may apply. You can opt out at any time by replying STOP to any SMS message or by contacting us. Reply HELP to any SMS for assistance.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted vendors who assist us in operating our platform (e.g., Twilio for telephony, cloud hosting providers) under strict confidentiality agreements. These providers use your data only to perform services on our behalf and are prohibited from using it for their own marketing.
• Legal compliance: When required by law, regulation, court order, or to protect the rights, property, or safety of RapidsAI, our users, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice to you.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Certain data may be retained for legal compliance purposes even after account deletion.

6. Data Security

We implement industry-standard security measures — including encryption in transit and at rest, access controls, and regular security reviews — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us using the details in Section 9 below.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Continued use of our service after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights: